TERMS & CONDITIONS:
IMPORTANT - During registration you will be required to agree to these terms and conditions to participate in this event.
The Invoice/Statement you will receive confirming your registration is an agreement between True North Presents and the registrant. All prices, penalties and change fees are quoted per person and based on the number of occupants in your registered room (1-4 persons per room). Additional fees may be assessed if more than 4 occupants are in a room or if unregistered guests are found to occupy a registered room. Deposits may be non-refundable - refer to cancellation policies below. The Initial $150 deposit, per person, is non-refundable for any reason. Scheduled deposits that are more than 15 days late may be automatically charged to the card on file in the registration account. Event details, schedules, venues, artists, speakers are subject to change if circumstances or conditions impact the availability of promoted package features. True North Presents reserves the right to make needed adjustments to the package experience, schedule or date, for any reason deemed necessary to the successful outcome of the event for all participants. This could include insufficient registrant participation, inclement weather, acts of terrorism, government intervention, sudden unavailability of event venue, hotel or other facilities included in the package experience. If the event venue is unavailable due to "acts of God" (force majuere) or if civil authorities prohibit the event from being held due to security reasons, TNP reserves the right to move the event to another suitable location or modify the event schedule and features to the best available alternatives. Travel delays, cancellations or charges related to missed flights are the sole responsibility of the affected passengers and any disputes or appeals must be made directly to the travel facilitators involved in such circumstances. TNP offers no refunds or reimbursements on delayed or cancelled travel or any other personal reasons causing a registrant to miss any part of their scheduled package experience. Confirmed registrants acknowledge that third-party travel insurance and travel protection options are available to help protect against travel interruptions. Groups may be cancelled with all deposits becoming non-refundable in the event that any part of this agreement is breached byLand Package participants, including late or missing deposits. (scroll to see all terms & conditions).
PAIRING REQUESTS: True North Presents does not guarantee roommate pairing opportunities, but will attempt to assist registrants in finding roommates. If additional roommates are not available registrants are committed to paying the package rate based on the actual number of people in their room.
AIRPORT TRANSFERS: Airport transfers are not included in this package agreement.
NOT INCLUDED IN PRICING: Passport costs, air travel (unless you are on a student/family group rate which includes travel), Airport transfers to your hotel, Meals (unless otherwise noted in package features...i.e. post-concert reception), Free-time entertainment, shows or other tourism not listed in the package features. Hotel phone charges, room service, laundry, mini-bar purchases, etc.
CANCELLATION POLICIES: Cancellation Fees apply for each Registrant and are based on the time of cancellation request and the number of days from the event start date. A cancellation request submitted…
Today - 150 days from event start $150 Initial Deposit required (non-refundable)
150 - 120 days from event start $300 Administrative Fee required (per person in the registration)
120 - 90 days from event start $500 Administrative Fee required (per person in the registration)
90 - 60 days from event start 50% of total package required
60 - 45 days from event start 75% of total package required
45 days from event start No Refunds
**Cancellation Fees apply regardless of reason, including medical, work and family matters. True North Presents strongly recommends you acquire travel insurance, if you have concerns about cancellation losses.
Non-refundable monies are not transferable to the unpaid balance of another participant; however, substitutions for cancelled persons are permissible.
Cancellations must be confirmed in the True North Presents office during regular business hours Monday - Friday 8:30am - 5:00pm (Central Time) by calling (615) 775-1088 or email to info@TrueNorthPresents.com.
PHYSICAL REQUIREMENTS: True North events usually involve a moderate level of physical mobility, such as walking to locations, stairs, risers, etc. There may be limitations and mobility challenges to consider if a registrant has a medical condition or uses medical equipment which could affect your enjoyment of the package experience or travel. Please consult your physician and notify True North Presents of any limitations or concerns for registered participants. If your mobility needs are greater than what is provided for the group-at-large, you will be responsible for providing the needed accessibility to our activities. Contact TNP to discuss if you have questions or concerns.
All registrants agree and acknowledge that they are insured and/or financially responsible for themselves in the event of sickness or injury while traveling or in attendance at the event. In accepting these terms you agree to not hold True North Presents or it's representatives liable for any harm, injury, accident, assault, or any other physical, mental or emotional hardship or trauma that may be experienced during this event.
IMAGE AND SOUND RELEASE: By booking this event you are granting permission for all registrants on your reservation to be professionally photographed, audio and/or video recorded and release True North Presents, Inc. from liability, conditions or any compensation for obtaining and using these images and sounds in future promotional materials.